The Division of Enrollment Services
ES Service Standards
There is a strong correlation between student satisfaction and recruitment and retention. Consequently, our enrollment success is predicated on our ability to serve. The Enrollment Services Division is committed to providing high quality service. We intend to exceed the expectations of those we serve by:
- removing unnecessary barriers to students
- reviewing all policies and procedures on a regular basis
- adopting a "first in the mailbox" approach when responding to student requests
- providing accurate and timely information
- anticipating student needs
- simplifying, simplifying, simplifying
- shifting roles from regulators to educators
- facilitating student mastery of enrollment processes
- providing convenient services (e.g., applications online, kiosk for easy access to information)
- identifying and solving system problems
- becoming as invisible as possible to the student user
- creating a culture that values service and fosters mutual respect between staff and students