The Division of Enrollment Services
Enrollment Services Core Values
The core values of the Enrollment Services Division provide the conceptual underpinnings for our day-to-day operations as well as our interactions with people. Our core values are as follows:
1. Put students first. This philosophy does not mean students are always right or that they should not be held accountable for their actions. It does, however, mean that whenever possible, decisions should be made and actions taken that are in the best interest of students. Student success should drive policies, practices, and communications.
2. Put staff second. Students will never be first if staff are not a close second. Staff should be valued for the diverse contributions they make to Enrollment Services, the University, and the lives of our students.
3. Under-promise and over-deliver. We should look for every opportunity to exceed the expectations of those we serve - always delivering more than we promise.
4. Have a purpose for everything we do and execute it well. Clearly define the purpose of everything we undertake as well as the desired outcome. Measure the effectiveness of all initiatives and eliminate, refine, or replace less effective strategies. Do only those things that we can do at an exemplary level of quality.
5. Lead by example. Demonstrate concern for students through our actions. Manage "moments of truth" with students and treat everyone with dignity and respect.
Enrollment Services Vision Statement
The Enrollment Services staff at The University of North Carolina at Greensboro works creatively and diligently to attain market prominence, achieve optimal enrollments, support the academic mission of the University, and enhance student success. We fervently believe that there is no sustainable competitive advantage or secure enrollment position without a focus on staff performance. Hence, team learning and knowledge management are central to our enterprise. Through shared learning and a commitment to teamwork, we will become the national model for quality enrollment services.